Roberts & Prowse Ltd
Roberts & Prowse Ltd

Contact Us Today:

Roberts & Prowse Ltd
Unit 2266 Dunbeath Road

Swindon

SN2 8EA


01793 487807

enquiries@robertsandprowse.co.uk

 

Or use our contact form.

Roberts & Prowse (Swindon) Ltd              Unit 8, Glan Y Llyn Industrial Estate,        Taffs Well,                    Cardiff,                         CF15 7JD                                                           

02921 303720 

enquiries@robertsandprowse.co.uk

 

Or use our contact form.

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Legal notice

Name of company
Roberts & Prowse Ltd


Registered office
Dunbeath Road
Swindon SN2 8EA

 

Contact details
Tel: 01793 487807
E-mail: enquiries@robertsandprowse.co.uk
Fax: 01793 481422

 

Business ID no. 3834098

 

VAT no.
[718282231]

 

Regulatory authority
[Gas Safe, NICEIC]

 

Data Privacy Policy - Public

Roberts and Prowse takes data privacy seriously, and as such we’ll be open with you about what data we collect and how we use it.  We collect and use personal data for a range of reasons, during the course of our business operations, as outlined in the rest of this policy.  Should you have any questions about this policy, or how we use data, please contact us on 01844 238800.

Why we collect your information and what we use it for

We collect personal information about you in order to carry out activities as a business in the context of providing services to your organisation as requested and for contacting you in response to queries and requests for information.  Our legal reasons for processing data are based on our legitimate interests, fulfilling a contractual or legal obligation where applicable. 

How we collect your data

We collect your data during the course of our business operations, usually either when you email us or call us.  We don’t acquire data from third parties.

What data we collect

We collect some personal information about you in the context of delivering business related services.  Details include your name, work telephone numbers, work email address, work and / or site information as well as delivery addresses. We may occasionally request other address details from you for the purposes of delivering equipment or attending site for support purposes.

Where your data will be stored

Your personal information will be stored on servers located in the UK, EEA and USA.  Roberts and Prowse will always store data in line with the requirements of relevant UK data protection law.

Who we share data with

We use a range of suppliers to provide services to your business.  These largely consist of our cloud platform providers, but also can occasionally include the use of couriers and delivery companies for equipment deliveries.  We sometimes also share name and address information with third parties, for things like hardware maintenance in the course of fulfilling our contractual obligations with your organisation.  Data is only shared with third parties if required and is never shared or sold to other organisations for the purposes of marketing, profiling or other uses.

Our website

Any data sent to us via email or telephone will pass through systems operated within the EEA.  Our website is hosted on a server located in the USA with our web hosting provided by www.1and1.co.uk

Security

Roberts and Prowse has taken into account Information Security risk and has implemented appropriate procedures and technical controls to help keep your data safe.  We won’t go into specifics here but are happy to share what we do with our customers.  If you do have any questions regarding our approach to security, please get in touch with your account manager in the first instance.

Your rights

Under data protection law, you as an individual have specific rights which are highlighted below:

Your Rights

How we demonstrate our commitment to upholding these rights

The right to be informed – we have to tell you all about our use of your data and your data rights

We have produced this privacy statement which we present to you at point of our first contact and is available on our website

The right of access – you have the right to access any of your personal information that we hold, and verify that we are processing it lawfully

You can get in touch with us using the contact details on this form if you would like to know how we manage your information and if you would like to see the information we hold about you

The right of rectification – you have the right to have any inaccurate or incomplete information about you rectified

If you spot something wrong, please let us know – we won’t be able to get in touch with you if we don’t have your correct contact details

The right to erasure – you can request that your personal data is deleted, if there is no compelling reason for it to be kept

We’ll only ever contact you because you have asked us to.   We do however appreciate that you may not want to keep in touch with us forever.  We’ll remove your details after 5 years if we don’t hear from you.  Under some circumstances, we may not be able to remove your data, for example for legal reasons.  If that’s the case, we’ll let you know.

The right to restricted processing – you can request that your data is still stored, but no longer processed

For us, we’ll only keep your data if you’re an active customer and in line with our other legal requirements and our data retention policy.  We don’t carry out automated decisioning, and you can contact us at any time to ask to be removed from any contact or processing.  If you work directly for one of our business customers, you’ll need to speak with your employer about how they are processing your data.  If you do ask us to restrict our processing of your data, we’ll probably ask why, so we can improve our service. 

The right to data portability – you can request a copy of your data in a digital format, so it can be sent to another organisation

You may wish to have a copy of your data.  Likely if you work for one of our customers, you’ll need to request a copy of the data through them.  If you don’t currently work for one of our customers and have attended an event or contacted us via telephone or website, we can provide a copy of your personal data in a suitable format, likely to be either a CSV file or PDF.  We’ll need to verify you are the owner of that data first of course.

The right to object – you can object to your data being processed in certain ways

We don’t process your data in any way other than described in this privacy statement, as such it isn’t likely that you would want to object, or we won’t be able to help you improve and maintain the high service standards you have come to expect from Roberts and Prowse.  If you do want to have your data processed by us, please let us know.

The right to object to automated decision making and profiling

Just so you know, we don’t use automated decision making and we won’t profile you in any way.

 

What to do in case of an issue

Whilst we strive to always protect the privacy of your data, there may come a time when things don’t go quite right with the data we hold about you or the way in which we use it.  If that happens, you can get in touch with the ICO who will be able to help.

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